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Announcements and Important Updates

Jewelry Cleaning & Restoration

Regular price $ 25.00

Unit price per 

Clean Level

only -1 left in stock

Current repair timeline is 1-2 weeks. Repairs are started on a weekly basis on Monday mornings and cut offs for drop offs are the Saturday before. It is best to drop off on a Friday or Saturday and pick it up by the following Saturday.

We are by appointment only. Schedule a drop off or pick-up here

Cleaning & Restoration Menu

Basic Clean (45 minutes -1 hour - Same day service may be available) - $25.00+ or Free (complimentary for products that we manufactured or sold).

Includes ultrasonic clean, soft bristle brushing, and heated steam clean. We provide this service complimentary to all TCG customers.
Please enter the code "Sparkle" at Checkout.

Intermediate Clean (7-10 business days) - $95.00+
This includes all aspects of the basic clean + a polish to buff out scratches. For white gold rings that need additional rhodium service is +$65 or $160 total. ***Recommended as a routine check-up or as needed. For engagement rings, recommended before the wedding.

This includes ultrasonic clean, soft bristle brushing, and heated steam clean, as well polishing to remove light scratches and rhodium plating (if requested). 

Full Restoration Clean (7-10 business days) - $165.00+ 
The full restoration clean is a complete overhaul of the ring to bring it back to factory condition/like new. ***Recommended for rings that are in poor condition or have been heavily used, or as a maintenance routine annually

This entails a deep ultrasonic soak overnight, soft bristle brushing, and heated steam clean, as well as polishing to remove light scratches and rhodium plating (if necessary). Additionally, an examination under a microscope for weak prongs, structural risks, or loose stones will be performed and any loose stones will be tightened. Additional repairs like prong re-tipping or laser welding (if needed) can be done at an additional charge. 

In-stock items are processed and shipped within 3-5 business days.

Special Orders (made to order, special orders or backordered items) may take as little as 2 weeks and up to 2 months to fulfill depending on product). If you have a strict deadline, please reach out to us before placing an order and we will do our best to accommodate.

Custom Designs may take 2 to 8 weeks (timing will vary by complexity) and will be processed and shipped within 3-5 business days of completion.

Questions?Email us at, call/text us at 312 291 1436 or schedule a visit here to view items available in store.

Fully Insured Shipping
We fully insure each item for the final purchase price, from the time it is in transit until the time it arrives at its destination. 

Orders of less than $10,000 will be shipped with full insurance via UPS or FedEx second-day air.Items above $10,000 will be shipped and insured via UPS or FedEx next-day air. 

International Orders

All International orders are final.Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser.

Returns & Exchanges

At The Classic Gem, we do everything we can to offer you quality, authentic jewelry. For made to order, or custom designed pieces, all sales are final. If you are unsure about a product, feel free to reach out to us and we will do our best to provide guidance and answer any questions you may have so that you can feel confident in your choice.

We offer exchanges on in-stock items (or items purchased out of the showcase) within 10 days of purchase. 

More policies and store benefits can be found here on our FAQs page.

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